Refund policy
Return & Refund Policy for Albus.pk
At Albus.pk, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the terms outlined below.
1. Return Eligibility
1.1 Time Frame
- Returns or exchange requests must be made within 7 days of receiving your order.
1.2 Condition of Items
To be eligible for a return:
- Item must be unused and must in original condition
- All tags and packaging must be intact
- Item must not be damaged by the customer
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Customized or personalized products
- Items damaged due to misuse
3. Reasons for Return/Exchange
We accept returns or exchanges in the following cases:
- Wrong item delivered
- Damaged or defective product
4. Return Process
4.1 Request a Return
To initiate a return:
- Contact us via [03432878749] within 7 days
- Provide your order number and clear images of the product
4.2 Approval
- Once approved, we will guide you on the return process
5. Refund Policy
5.1 Refund Method
- Refunds are issued via:
- Bank transfer / EasyPaisa / JazzCash
- Cash on Delivery (COD) orders are refunded digitally (not in cash)
5.2 Processing Time
- Refunds are processed within 8–12 business days after we receive and inspect the returned item
6. Exchange Policy
- Exchanges are subject to product availability
- If the requested item is unavailable, a refund will be issued instead
7. Shipping Costs
-
Customers are responsible for return shipping charges unless:
- The item received was defective or incorrect
- Delivery charges must be charged for return or exchange.
8. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Report it within 48 hours of delivery
- Provide photo/video proof for quick resolution
9. Contact Us
For returns, refunds, or queries:
- Email: [mianfaizan3781@gmail.com]
- WhatsApp: [03432878749]